Skip to main content

75+ Years Of Combined Expertise

Trusted Industry Partnerships

Fully Qualified & Accredited

Generator Support

Professionalism Delivered

At Generator Power Systems, we understand that uninterrupted power is more than just a convenience; it is essential. Whatever industry you work in, the risks associated with power failures are significant. Our Generator Support services are designed to keep your backup power systems optimised, ensuring your organisation remains operational when it matters most.

Contact us today for your FREE quote.

Our Bespoke Generator Support Services

We offer a competitive 24/7 call-out service to our maintenance contract customers. In the event of any power failure or emergency control issue, our engineers will first provide support over the phone and attempt to guide you through possible remedial procedures whilst organising dispatch to the site, and then restoring power/carrying out repairs as necessary.

Service Contracts

Our highly competitive service contracts are rarely matched in terms of guaranteed quality for maintenance and repairs, and are focused on preventative measures to ensure your system runs effectively all year round. Comprehensive testing and maintenance plans are tailored to both your requirements and the needs of your power supply system, and are therefore individually priced.

Fuel Polishing

As well as the standard inspection and replacement of vital components, diesel fuel analysis is also carried out during every service. A large proportion of generator failures are due to poor fuel quality, and this is often overlooked. If found to be in an unsatisfactory condition, the diesel can be treated (a process known as fuel polishing) to ensure the dependability of your standby power system.

24/7 Callouts

We recommend regularly testing your standby generator to ensure it will run effectively when needed to provide power in critical situations. We can provide load banks to test your generator’s operation under a variety of loads, which ultimately allows you to have full confidence in your generator’s performance. As part of an ongoing service contract, Generator Power Systems can also develop a proactive testing routine and provide recommendations to avoid any future power failures.

Across London and the South East, we guarantee to respond to your emergency call-out within 4 hours. However, we have several engineers within 2 hours of London, and many call-outs are responded to within this time.

Testing & Load Banks

Our engineers are available for all generator repair works, no matter how small. If possible, we carry out full repairs on site and can provide full system diagnostics for all types and brands of generators. The upgrading of control systems and other generator parts is a service which we can also provide upon request – our knowledge and experience allow us to recommend the best components for your standby power system, maximising uptime and effectiveness.

We guarantee all work that we complete, and have specialist support available should you have any questions following the installation.

Repairs & Upgrades

Generator Power Systems offers fully qualified, professionally trained engineers to assist with any ad hoc/planned maintenance and servicing, as well as emergency repairs on your power supply system.

For more information about our generator support services, please don’t hesitate to get in touch with our specialist team today. We’re here to provide trusted advice and recommendations!

How It Works

Our Generator Support Services in 3 Steps

1

Consultation

Contact us to discuss your needs. We will assess your current generator system, fuel condition, and load requirements. We work to understand your business’s needs.

2

Tailored plan

Based on our assessment, we design a bespoke maintenance and testing schedule, including proactive measures such as fuel polishing and load bank testing.

3

Ongoing Support

With your plan in place, we provide regular servicing, ongoing monitoring, and 24/7 callout coverage for complete peace of mind.

The Benefits of Professional Generator Support Services

  • Minimised Downtime
    Regular preventative maintenance reduces the risk of unexpected breakdowns.
  • Guaranteed Response Times
    With a 4-hour response across London and the South East, you are never left waiting.
  • Improved Fuel Reliability
    Fuel analysis and polishing eliminate one of the most common causes of generator failure.
  • Extended Equipment Life
    Regular servicing and reliable upgrades are designed to protect your equipment.
  • Complete Compliance & Safety
    Our work is fully accredited, meeting strict environmental, safety and quality standards.

FAQs

What is generator support?

Generator support refers to professional maintenance, testing, repairs and emergency response services that keep your backup power system reliable.

Do I need a service contract for generator support?

While ad hoc services are available, a service contract ensures preventative maintenance and priority response in emergencies.

How often should a generator be serviced?

We recommend at least two services per year, but frequency depends on usage, environment and business needs.

What is fuel polishing, and why is it important?

Fuel polishing removes contaminants from diesel, ensuring a clean fuel supply and preventing generator failure.

Can you repair any type of generator?

Yes. Our engineers are fully trained to diagnose and repair all major generator brands and models.

How quickly can you respond to emergencies?

We guarantee a response within 4 hours across London and the South East, with many callouts attended in under 2 hours.

What happens if my generator fails during a power outage?

Our engineers provide immediate telephone support, followed by swift on-site attendance to restore your system.

Can you upgrade existing generator systems?

Absolutely. We offer control system upgrades and component replacements to extend lifespan and improve efficiency.

Why work with us?

75+ Years of Expertise

With over 75 years of combined experience among our specialist engineers, you can be confident in us.

Trusted Partnerships

We pride ourselves on providing the most reliable equipment possible with strong industry partnerships.

Fully Accredited

You can be sure that all our work is carried out to the highest environmental, quality, and safety standards.

Don’t leave your power supply to chance. Get in touch with us today to discuss your generator support needs with our specialist team!

Providing Robust Power Solutions

contact us

Get in Touch


    Contact Us

    Phone :

    01376 512111

    Address :

    Moss Road, Stanway, Colchester,
    Essex. CO3 0LF

    DDGC Ltd
    Privacy Overview

    This website uses cookies so that we can provide you with the best user experience possible. Cookie information is stored in your browser and performs functions such as recognising you when you return to our website and helping our team to understand which sections of the website you find most interesting and useful.